Frequently Asked Questions
Everything you need to know about shopping with Melanie Lyne.
What is your return policy for online orders?
We offer a 30-day return window from the date of purchase for unworn, unwashed items with original tags attached. Returns can be made by mail or at any Melanie Lyne boutique location.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.
Do you offer international shipping?
Currently, Melanie Lyne ships exclusively within Canada and the United States. Please refer to our shipping page for specific rates and delivery timelines for each region.
How can I find the right size for me?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we recommend checking the specific garment measurements provided in the description.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Melanie Lyne gift cards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Once an order is placed, we are unable to make modifications. However, you may return the items once they are received according to our return policy.